Why do we only hear Spanish when calling a company office? I mean, English is obviously more wide spread. BTW I'm sick and tired hearing a voice say "Hi, I'm Chester, can I help you?" But Chester sounds Spanish and is probably an outsourcer in Manila. You're right. He is! And I soon learn his real name is Pedro. But he went to school for a week and learned some English and received a new name. Thanks a lot A.T.& T., IBM and a few other thousand companies!
I am not a racist (I once closed down a restaurant in Columbus,OH when they refused to serve an African American customer because he had a black skin and, as the manager said, "our other white customers would be offended." Four days of picketing and they went out of business). Then I began receiving hate calls and threats on my life. All cowards and scumbags. They wouldn't know how to strangle a snake as it wound around and around their necks.
But back to this language thing. Why don't USA companies trying to save money by hiring foreigners to stay in their own country and pretend to be American citizens utilize Italy, France and Germany? As our population continues to explode, they will call on those folks overseas in a hundred countries willing to work for $6 an hour. Disney does not have a monopoly on this strategy!
Another bummer on the phone is trying to attract a human being. Every company has a robot to answer the phone, and you have a choice of only two languages: English or Spanish. What about adding German, Italian, French, Greek, Farsi, Creole, Dutch, Swedish, Danish and even Polish?
I'm not too keen about Dutch. The last time I was in Amsterdam with my good friend, Paul Hiatt, everyone seemed to be riding bicycles. In fact, I almost got toppled by one that rushed by me at 30 mpr. When I sat on one, only one of my cheeks would fit on the seat (no pun intended) and after an hour I had a sore butt. Obviously, the manufacturers of bicycle seats must be in collusion with the makers of Preparation H.
One final beef. FedEx is over extended with their robots. They answer telephones only in English or Spanish (shame on them!). They must have someone who speaks Hebrew. And when the idiot robot asks you a question, you have to give one of his answers that are repeated as though you are a four-year-old kid. If you change one word of your own, the robot whips you over to an insipid menu. More frustration. FedEx can take a long walk on a short pier. I'm sticking with USPS!
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